Pros Home Services is committed to protecting your privacy and providing a safe online experience. This Privacy Policy explains how Pros Home Services collects, uses, shares, and protects information when you visit our website, request an energy assessment, inquire about our services, schedule an appointment, apply for employment, or otherwise interact with us.
Pros Home Services serves customers in Minnesota and Illinois and may help customers understand and access available energy solutions, including Community Solar and Battery Backup programs. By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
Definitions
“Personal Information” and “Personal Data” mean information about an identified or identifiable individual that can be used to identify that individual, either on its own or in combination with other information.
“Sensitive Data” means personal information that may include information such as medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information concerning an individual's sex life.
Collection of Your Personal Data
Pros Home Services may collect Personal Data when you voluntarily provide information through our website, including through energy assessment forms, contact forms, appointment forms, service inquiries, and job application forms.
Depending on the service or request, information may include your name, email address, telephone number, city, ZIP code, homeowner or renter status, utility-related information, energy needs, eligibility information, appointment information, employment information, and other information you choose to provide.
When you request an energy assessment or information about an available program, we may collect information needed to determine which programs or solutions may be available based on your state, utility territory, customer type, account information, and applicable eligibility requirements.
Pros Home Services may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, domain name, access times, referring website, and similar information.
Use of Your Personal Data
Pros Home Services may collect and use your Personal Data to:
Respond to questions, inquiries, and requests submitted through our website.
Schedule and manage appointments or consultations.
Provide, coordinate, and communicate about home services you request.
Review and process employment or job applications.
Contact you regarding your request or application.
Provide information about our services when appropriate.
Maintain, operate, and improve our website and services.
Meet legal, regulatory, reporting, and other applicable requirements.
Protect the security and integrity of our website, systems, customers, and business.
Pros Home Services does not sell, rent, or lease your personal information to third parties.
We may share information with service providers, contractors, technology providers, or other parties who assist us in operating our business and providing requested services, where reasonably necessary for those purposes and subject to appropriate safeguards.
Pros Home Services does not knowingly use or disclose sensitive personal information for purposes unrelated to the reason it was collected without appropriate authorization or consent, where required by applicable law.
Energy Programs, Providers, and Business Partners
Pros Home Services may work with energy program providers, utilities, contractors, technology providers, marketing partners, and other third-party service providers in connection with the programs and services made available through our website.
When reasonably necessary to respond to your request, evaluate eligibility, provide information about available programs, facilitate enrollment, coordinate services, or complete a transaction you request, Pros Home Services may share relevant information with the applicable provider or partner.
The specific provider, program, eligibility requirements, pricing, savings, billing arrangements, enrollment requirements, and customer terms may vary by state, utility territory, program, and provider.
Where applicable, the provider's customer agreement, disclosure, or other governing documentation will control the final terms of the program or service.
Energy Assessment and Eligibility Information
When you request an energy assessment, Pros Home Services may use the information you provide to identify programs or energy solutions that may be available to you.
Providing information does not guarantee eligibility, enrollment, approval, savings, discounts, equipment, installation, or participation in any particular program.
Eligibility and availability may depend on factors including your location, utility territory, customer type, income eligibility where applicable, account information, program availability, provider requirements, and other applicable conditions.
Legal Disclosures
Pros Home Services may disclose personal information when required to do so by law or when we reasonably believe disclosure is necessary to:
Comply with a legal obligation, court order, subpoena, or other lawful process;
Protect and defend the rights, property, or safety of Pros Home Services;
Prevent or investigate fraud, abuse, security issues, or other unlawful activity; or
Protect the personal safety of our customers, employees, contractors, or the public.
Savings, Discounts, and Program Information
Any savings, discounts, bill credits, incentives, or other benefits described on the Pros Home Services website are subject to the applicable program and provider terms.
Savings may vary depending on the customer, program, project, utility territory, provider, and applicable customer agreement.
Pros Home Services does not guarantee that any particular customer will qualify for a specific program or receive a particular savings amount, discount, bill credit, incentive, or other benefit.
Use of Cookies
The Pros Home Services website may use cookies and similar technologies to help provide and improve your online experience.
Cookies are small text files stored on your device by a website. They may help us remember certain preferences, understand website usage, and improve website functionality.
Most web browsers automatically accept cookies, but you can usually change your browser settings to decline or delete cookies. If you choose to decline cookies, some features of the website may not function as intended.
Security of Your Personal Data
Pros Home Services takes reasonable administrative, technical, and organizational measures designed to protect Personal Data from unauthorized access, use, disclosure, alteration, loss, or destruction.
Information submitted through our website may be transmitted and stored using third-party technology and service providers. Where appropriate, reasonable security measures, including encryption and access controls, may be used to help protect information.
No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
Email and Marketing Communications
If you provide your contact information, Pros Home Services may contact you regarding your inquiry, appointment, application, or requested services.
Where applicable, you may opt out of non-essential marketing communications by using the unsubscribe option included in the communication or by contacting Pros Home Services.
Opting out of marketing communications does not prevent us from sending necessary service-related or transactional communications.
Text Message Communications
If you voluntarily provide your phone number and separately consent to receive text messages from Pros Home Services, we may use your phone number to send text messages related to your inquiry, appointment, services, or other communications covered by your consent.
Message and data rates may apply. Message frequency may vary.
You may opt out of text messages by replying STOP. For assistance, reply HELP or contact Pros Home Services using the contact information below.
Consent to receive text messages is not a condition of purchasing goods or services.
Retention, Disposal, and Correction of Information
Pros Home Services retains Personal Data for as long as reasonably necessary to operate our business, provide services, process applications, respond to requests, maintain business records, and meet applicable legal, regulatory, and other requirements.
We take reasonable steps to securely dispose of information when it is no longer required.
Where permitted by applicable law, you may request correction or deletion of Personal Data by contacting us using the information below.
Changes to This Privacy Policy
Pros Home Services may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or customer feedback.
We encourage you to periodically review this Privacy Policy to stay informed about how we protect and use information.
Contact Information
Pros Home Services welcomes questions and comments regarding this Privacy Policy. If you have questions about this policy or would like to request access, correction, or deletion of your Personal Data where applicable, please contact us.
California privacy laws may provide California residents with certain rights regarding their personal information, depending on the nature and circumstances of the business and the information collected.
Where applicable, Pros Home Services will respond to valid privacy requests as required by applicable law.
To submit a privacy request, contact Pros Home Services using the contact information provided above.
Data Processing and Third-Party Service Providers
Pros Home Services may use third-party service providers to support website hosting, communications, appointment scheduling, customer relationship management, form processing, analytics, security, and other business functions.
These providers may process Personal Data on behalf of Pros Home Services and are expected to use the information only for authorized business purposes and in accordance with applicable requirements.
Pros Home Services may also disclose information to service providers or other parties when reasonably necessary to provide a service you requested, process an appointment or inquiry, evaluate an employment application, operate our business, or comply with applicable law.
Data Integrity and Access
Pros Home Services takes reasonable steps to keep Personal Data accurate and relevant for the purposes for which it is used.
Where applicable law provides such rights, individuals may request access to, correction of, or deletion of their Personal Data. Requests may be submitted using the contact information above.
Amendment
This Privacy Policy may be amended from time to time. Any updated version will be posted on the Pros Home Services website with a revised effective date.
